Frequently Asked Questions

Last Updated: October 2025

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Welcome to PakistaniLibaas, your one-stop destination for authentic Pakistani designer wear in the UAE and beyond. Below, we’ve answered some of the most common questions our customers ask. If you still need help, feel free to contact us – we’re always happy to assist!

About PakistaniLibaas

What is PakistaniLibaas?

PakistaniLibaas is an online fashion store based in Dubai, UAE, operated under Rubina Ahmed Trading LLC. We bring together 30+ leading Pakistani fashion brands like Maria B, Adan’s Libas, Sana Safinaz, Khaadi, Gul Ahmed, and more — offering over 2000+ designer outfits in one place.

Are your products original and authentic?

Yes! We only source products directly from official designers and authorized distributors. Each outfit is 100% original and verified before dispatch.

Orders & Shipping

How long does delivery take?

• Standard Delivery: 4–7 business days
• Express Delivery (Prepaid Orders): 24–72 hours within UAE

International delivery timelines vary by destination.

Do you deliver outside the UAE?

Yes, we ship worldwide! Shipping fees and delivery times depend on your country and will be shown at checkout.

Do you offer free shipping?

We offer free delivery on orders above a certain total value. The free shipping threshold is mentioned during checkout.

Which courier partners do you use?

We work with reliable courier companies in the UAE and internationally to ensure safe, timely deliveries.

Payment & Pricing

What payment methods do you accept?

We accept:

• Debit / Credit Cards
• Bank Transfer
• Cash on Delivery (COD) within the UAE

Are my payment details secure?

Absolutely. Our payment gateway uses SSL encryption and complies with PCI-DSS standards to ensure your financial information remains safe

Do prices include VAT?

Yes, all prices displayed on the website include VAT where applicable.

Returns & Refunds

What is your return policy?

If you receive a damaged, defective, or incorrect item, you can request a return within 7 days of delivery. The product must be unused and in its original packaging.

How can I request a return?

Simply contact us at info@pakistanilibaas.com. Our team will guide you through the process and arrange the pickup.

How long does it take to get my refund?

Once we receive and inspect the returned product, refunds are processed within 7–10 business days to your original payment method or via bank transfer for COD orders.

Do you offer exchanges?

Currently, we do not offer direct exchanges. However, if you received the wrong or damaged item, we will replace it free of cost.

Products & Sizing

Are product colors exactly as shown on the website?

We make every effort to display accurate colors, but slight variations may occur due to screen settings or lighting conditions.

How do I choose the right size?

Each product page includes a detailed size chart. We recommend referring to the chart before placing your order.

How do I choose the right size?

At present, we primarily sell ready-to-wear and unstitched suits. Custom stitching options may be introduced soon — stay tuned!

Order Tracking

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use it to track your shipment directly with our courier partner.

My tracking link isn’t updating — what should I do?

Please allow up to 24 hours for tracking updates to reflect. If the issue persists, contact us and we’ll check the status for you.

Customer Support

How can I contact PakistaniLibaas?

You can reach us at info@pakistanilibaas.com

What are your customer support hours?

Our support team is available Monday to Saturday, 11:00 AM – 7:00 PM (UAE Time).

Miscellaneous

Do you run any discounts or offers?

Yes! We frequently run seasonal sales and brand promotions. Subscribe to our newsletter or follow us on Instagram @pakistani_libaas to stay updated.

Can I become a reseller or wholesaler?

Yes, we welcome wholesale and reseller partnerships. Please reach out to us using this form to get more details and pricing options.